OluKai Help Center

We immediately send each order to our distribution center to begin processing and preparing it for shipment. We move as fast as possible, so we cannot change or cancel anything on your order. Please double check your shipping address before placing your order. We do offer easy 30-day returns and exchanges to accommodate any changes you wish to make.

We will send you an email as soon as your order ships with a tracking number to follow your shipment from our distribution center to your front door. When you receive your order, you can begin the return or exchange by clicking the link in your shipping confirmation email.

Processing Time:

Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons.

Shipping Options:

We offer standard and expedited shipping options. Standard shipping usually takes 3-5 days, while expedited shipping takes 2-3 days. Please refer to the checkout page for specific delivery estimates based on your location.

During holiday season we offer Upgraded Christmas Delivery. Select the Christmas Delivery shipping option in checkout to get your order by Christmas. Offer Excludes Puerto Rico, Guam, U.S. Virgin Islands, Military Addresses, and PO Box Addresses.

Free Shipping:

All orders totaling $120+ receive free, standard shipping.*

All orders totaling $175+ receive free, fast 3-day expedited shipping.*

During holiday shipping promotion, All orders receive free upgraded christmas delivery shipping.*

*Offer Excludes Puerto Rico, Guam, U.S. Virgin Islands, Military Addresses, and PO Box Addresses.

Contact Us:

If you have any questions or concerns regarding your order's shipping, feel free to contact our Customer Support Team or calling us at +1 (877)-789-5131.

We provide an estimated delivery date for your order during the shipping selection in the checkout process. This estimated date is not guaranteed.

When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. Upgrading your shipping method only expedites the transit time once your package has left our warehouse.

Note: Payment is captured when your order is placed.

Most of our orders are delivered by FedEx Home Delivery and they do deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout.

Note: Shipments are only picked up Monday−Friday.

Only received part of your order?

If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don't miss out on any of your items! This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order.

How do I track the rest of my order?
If your order has been split, you will receive an email with your tracking details for each separate delivery.

Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times.

If your order arrives and you're missing one or more items, we recommend double-checking your emails to see if you've received any additional tracking numbers. If not, contact our Aloha Experience Team and we can provide you with tracking updates.

Currently, we do not offer international shipping on OluKai.com. Customers are able to shop at these official OluKai international websites:

• Canada: OluKai.ca
• UK: OluKai.co.uk
• Australia: OluKai.com.au
• Europe: OluKaishop.nl

Yes, we are able to ship to P.O. Boxes.

Enjoy free Christmas Delivery on all orders between December 5th, 2025 and December 19th, 2025 before 10:00 PM PDT. Must select “Christmas Delivery” at checkout.

Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value.

All other returns for refund will be charged between $5 - $7 restocking fee on the returned product.

Please place your exchange or refund within 30 days from the date your order was placed on OluKai.com. Items must be in new, unused condition with the original packaging and tags. In order to qualify for refunds back to original payment method, items must be in new/excellent condition.

We offer four options for returns and exchanges.

1. Exchange for another color and/or size
2. Return for a new style
3. Return for store credit
4. Return for a refund back to the original payment method.

We will begin processing your new order or email your store credit as soon as the Return Bar processes your exchange.

For any order totaling over $700, returns will need to be processed by contacting our Aloha Experience Team. Thank you for helping us prevent fraud.

Start My Return or Exchange

For fastest processing, use the Return Bar. As soon as they scan your QR code your return or exchange will begin processing:

1. You will receive your refund
2. If exchanging, your new order will begin processing
3. If returning for store credit, the eGift Card will be processed with your refund

If you elect to use a shipping courier, as soon as the package with our pre-paid shipping label is delivered by the courier to our distribution center:

1. You will receive your refund
2. If exchanging, your new order will begin processing
3. If returning for store credit, the eGift Card will be processed with your refund

You will receive a confirmation email when processing is complete.

We offer two options for returning your items to us:

1. You can choose to drop your exchange off at a Happy Returns Return Bar location for the quickest option. 10 or more items will no longer be accepted at Return Bars.
2. Alternatively, we will provide you with a shipping label to print, and you can pack and ship your return or exchange back to us.

You will need your order number to begin processing your return or exchange. You can find your order number on:

1. Your account page
2. Your shipping label listed after "PO" under your address
3. Your order or shipping confirmation email

For more details on our return & exchange policy please visit "What is your return or exchange policy?"

If you cannot find this information, please send us a message, and we can help you out.

Begin Return or Exchange

We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website.

We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item.

You will need two numbers to begin a gift return:

1. Order Number, which is listed on your shipping label after "PO" under your address.
2. Zip Code of the shipping address.

If you cannot find this information, please send us a message, and we can help you out.

Select “Start a gift return” on our return portal:

Start My Gift Return

Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchange period. Orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 15th at our return portal here.

As always, free shipping is included for all orders $120+.

All orders placed after Dec. 25th include our standard 30-day easy return policy.

Shop Now

Pay in 4 installments with zero interests and no fees when you pay on time. Choose Afterpay as your payment method at checkout. Instantly create your account and complete your purchase.
Things to know:
1. Pay for your purchases in four interest-free installments (due every two weeks)
2. Always zero interest, never additional fees when you pay on time
3. No long forms. You’ll know if you’re approved instantly and your order will ship as usual * You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

Shop OluKai.com and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log into your Afterpay account. Then complete your order!

Yes, your cart value must not exceed $2,000 to use Afterpay with OluKai.

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement here.

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payment

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."

Afterpay is only offered to customers over the age of 18.

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

At this time, OluKai.com does not allow digital gift cards to be purchased using Afterpay. If you have multiple items in your cart with a digital gift card, you will need to remove the digital gift card in order to purchase product using Afterpay.

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.

At this time, OluKai.com does not allow digital gift cards to be purchased using Afterpay. If you have multiple items in your cart with a digital gift card, you will need to remove the digital gift card in order to purchase product using Afterpay.

Yes, our digital gift cards are redeemable at Olukai official retail locations, allowing you to purchase in-store. Simply present your digital gift card during your visit to any of our six retail stores to make a purchase.

Our digital gift cards come with a minimum value of $25 and a maximum of $400. You can purchase digital gift cards in $100 increments. Unfortunately, we do not offer custom amounts at this time.

To use your digital gift card, enter the code in the designated "Discount Code" or "Gift Card" field during checkout. This field is located on the shipping method screen during checkout. Simply input the full code and click "Apply" to redeem the gift card towards your order.

Currently, we exclusively offer digital gift cards. You can purchase those online here. Once ordered, you'll receive your digital gift card via email within minutes.

Yes, we offer digital gift cards for $50, $100, $150, $200, & $250. You can purchase a digital gift card online here.

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-advantaged savings accounts that help you to pay for healthcare expenses.

OluKai has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy OluKai Products with pre-tax dollars, resulting in savings of 30-40%, depending on your tax bracket.

Since these funds are pre-tax, you could save up to 30-40% depending on your tax bracket!

Select Flex as your payment option during checkout to pay with your HSA/FSA card. HSA/FSA cards cannot be processed through the standard credit card checkout option.

No, but our products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. This documentation is called a Letter of Medical Necessity (LOMN). If a product requires a Letter of Medical Necessity, we will facilitate a chat-based consultation that generates the letter in real time during checkout.

A Letter of Medical Necessity is a formal document from a licensed healthcare provider stating that a specific product or service is required to treat, manage, or prevent a medical condition. This documentation is often required by HSA/FSA administrators to approve the use of pre-tax funds for certain health and wellness items.

Through our partner, Flex, you can obtain a Letter of Medical Necessity directly during the checkout process:

1. The Process: You will complete a brief, chat-based consultation with a medical professional during the checkout process.
2. The Cost: There is a $4 fee for the consultation and issuance of the letter.
3. Validity: Once issued, the letter is valid for one full year of eligible shopping.

While Flex offers a telehealth consultation within the checkout process for a frictionless experience, you may request a Letter of Medical Necessity from your health care provider instead and submit your purchase for reimbursement with your FSA/ HSA administrator.

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Please reach out to your HSA/FSA administrator to confirm your balance.

We strongly recommend checking with your HSA/FSA provider to confirm if the items you are purchasing are eligible prior to completing your purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to [email protected] and they will provide more information. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s important to check prior to purchase.

Yes. While the IRS sets general guidelines for FSA-eligible items, individual employers have the right to further restrict what their specific plan covers. We recommend checking with your employer’s HR department or your plan administrator to confirm:

1. If they allow for all IRS-eligible health and wellness categories.
2. If there are specific merchant restrictions on where you can spend your funds.
3. If they require a Letter of Medical Necessity (LOMN) for specific skincare or wellness products even if they are generally listed as "eligible."

Yes, you may use the remaining funds on your purchase of eligible items, and a credit or debit card to cover the remainder.

Flex will email you an itemized receipt within two hours of your purchase.

Please forward the request from your FSA to [email protected], who can assist with additional information or a new receipt.

Your return will follow the same process and policies as all items at OluKai. However, if you used FSA funds before the end of the year and request a return in the following year, refunds may not be available unless your FSA plan offers an extension period.

Certain states - Louisiana, New Mexico, and Mississippi, have local and state laws limiting telehealth services. Flex is unfortunately unable to provide Telehealth Consultations and Letters of Medical Necessity to customers in these states but you may check out with always-eligible items.

The GovX ID Discount is available to:

• U.S. Military (Active Duty, Veterans, Retirees)
• First Responders
• Teachers
• Government Employees

Eligibility is verified securely through GovX via the footer on our website or This Link.

Eligible customers receive:

• 10% off their entire order
• $60 minimum purchase required
• One-time use per customer
• Can be combined with shipping discounts

A few important details:

• Each code is unique to OluKai
• Codes are generated in real time (not pre-issued)
• Codes are limited to 1 per customer
• Codes are single-use and non-transferable
• Customers may receive one code every 24 hours
• If you request a new code while one is unused, the same code will be re-issued

The GovX ID Discount:

• Can be combined with shipping discounts
• Cannot be combined with other percentage-off or promo code offers

Why wouldn’t the GovX code be working?

Common reasons include:

• The order total is below $60
• The code has already been used
• The code has expired or was entered incorrectly
• Another promotional code is already applied

If issues persist, please contact OluKai Customer Support.

The GovX ID Discount can be used:

• On OluKai.com

Yes. Eligibility verification is handled directly by GovX using secure authentication. OluKai does not store or access your personal verification details.

• Click the GovX ID verification link on our site.
• Verify your eligibility through GovX.
• A unique discount code will be generated for you.
• Enter the code at checkout to receive your discount.

• Verify that you are entering the email address and password that are associated with your Amazon.com account correctly when you are trying to complete a purchase.
• If you can enter your account email address and password, but you cannot complete your purchase, check that your payment method is set up correctly. Do so by going to the Amazon Pay website, click Sign In, click Sign in with your Amazon account, and then sign in using your Amazon credentials. From there you can edit your payment method set up

If your payment method is set up correctly, check that you have updated your browser's settings to allow third-party cookies. If the option is turned on and you still cannot complete your purchase, Contact Us by emailing [email protected].

When you see that Amazon Pay is an accepted payment method for a product or service that you want to purchase, just click the Amazon Pay logo or button, enter your Amazon.com email address and password, and then choose your payment method.

You can manage most aspects of your Amazon account for Amazon Pay on Amazon.com.

It costs you nothing. Using Amazon Pay adds no fees to your transaction with the merchant. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees.

Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB.

Transaction disputes

When you use Amazon Pay for qualified purchases on third-party websites, the condition of the item that you buy and its timely delivery may be guaranteed under the Amazon Pay A-to-z Guarantee for Customers. If you submit payment for a product or service and you don't receive the item or if it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. If you are having any issues with your order, reach out [email protected] and our Aloha Experience Team will dial you in.

If you already have an account with Amazon, you only have to accept Amazon's Conditions of Use and Privacy Notice when signing in on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.

Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods, services, and donations on third-party websites, and in apps. To make a payment, you can use any of the payment methods on file in your Amazon account. Beyond the button, shoppers can manage their payments using Amazon Pay on Amazon.com.

For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• Other carrier-related delays

If you don’t receive your order in the estimated time frame, we recommend that you:

• Wait 48 hours to allow for unexpected delays.
• Confirm the correct shipping address in your order details.
• Check the status of your order on the order details page by clicking on the link in your order confirmation email or in your Amazon account.
• Check the status of your package with the tracking link included in your shipping confirmation email.

If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.

For eligible items, a refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account.

Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient dropoff locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. If you have questions about returns eligibility or the returns process, contact customer service using the link on the order detail page. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.

There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.

Shopify Payments processes payments for Buy with Prime orders. However, you still use your Amazon Pay account, so that Amazon can verify your Prime member status and you can use the shipping and payment information stored in your Amazon account.

No, Amazon.com Gift Cards or promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.

Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.
Note: All Buy with Prime orders must be 1-unit orders to check out with Prime.

When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.

Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores. You will need to sign in to your Amazon Prime account or sign up before purchasing.

Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.

To use Shop Pay, you will need to:

• Activate your cards before use, if applicable.
• Be able to make online purchases.
• Have billing information that matches your bank account on file. For example, the zip code needs to match the billing address.
• Have a Visa, Mastercard, American Express, or other card that is supported.
• Use a supported debit or credit card. For example, some prepaid cards aren't supported.

If you are using Shop Pay Installments, then Capital One cards aren't accepted.

Verify that you are entering the email address and password that are associated with your Shop account correctly when you are trying to complete a purchase.

If your payment method is set up correctly, check that you have updated your browser's settings to allow third-party cookies. If the option is turned on and you still cannot complete your purchase, Contact Us by emailing [email protected].

It does not cost anything to use Shop Pay. Using Shop Pay adds no fees to your transaction with the merchant.

For installment orders that are split into four biweekly payments, there are no additional charges, interest rates, or late fees. For installment orders that are paid for in monthly payments, interest rates from 10 to 36% APR apply.

Shop Pay is an accelerated checkout option. It allows you to save your email address, credit card, and shipping and billing information, making the checkout process faster and more convenient.

What is Shop Pay Installments?

Shop Pay Installments is a flexible payment option that allows you to split your purchase into multiple interest-free or low-interest payments at checkout. This feature, powered by Affirm, makes it easier to budget your purchases without having to pay the full amount upfront.

How does Shop Pay Installments work?

1. Add items to your cart – Shop as usual and add your desired products to your cart.
2. Proceed to checkout – Select Shop Pay as your payment method.
3. Choose Installments – If eligible, you’ll have the option to split your total into 4 biweekly, interest-free payments or monthly payments with interest for larger orders.
4. Complete your purchase – Confirm your installment plan and finish checkout. You’ll receive payment reminders from Affirm.

Who is eligible for Shop Pay Installments? Eligibility for Shop Pay Installments depends on several factors, including your location and credit approval by Affirm. You must be at least 18 years old (or the legal age in your state) and have a valid U.S. billing address.

Are there any fees or interest charges?

• 4 biweekly payments – Always interest-free with no hidden fees.
• Monthly payments – Interest rates may apply, depending on your credit approval and the total purchase amount.

Does using Shop Pay Installments affect my credit score? Selecting a biweekly payment plan does not impact your credit score. If you choose a monthly installment plan, Affirm may perform a soft credit check, which does not affect your credit score.

Can I pay off my balance early? Yes! You can pay off your remaining balance at any time without any penalties or extra fees.

How do I manage my payments? You can manage and track your payments through the Affirm app or website. You'll also receive email reminders about upcoming payments.

What happens if I miss a payment? Affirm may charge late fees if you miss a payment, depending on your loan terms. If you anticipate difficulty making a payment, it's best to contact Affirm’s customer support directly for assistance.

Can I return an order purchased with Shop Pay Installments? Yes! If you need to return an order, your refund will be processed based on our store’s return policy. Affirm will adjust your remaining balance accordingly or issue a refund if you've already made payments.

Creating and managing your profile preferences on OluKai.com is a breeze. Just follow these steps:

1: Create Your Account

1. You can create an account by following this link or clicking "Sign In" at the top right-hand side of the Olukai.com homepage.
2. If you don't have an account click "Create Account". Otherwise, just sign in using your email and password.
3. Pro Tip: If you don't remember the password, just reset it!

2: Customize Your Profile

1. Once you're signed in, click "My Account" then go into "Preferences".
2. Tell us more about yourself (shoe size, birthday, interests) so that we can customize your online experience.
3. If you often shop for someone else, you can fill out a Secondary Profile as well.

3: Manage Your Preferences

1. Choose how you want to hear from us (email vs. text) and the types of communications you'd like to receive.
2. You can change your preferences at any time, including managing what types of emails you get or unsubscribing.
3. If you're looking to unsubscribe:
4. Go to "Preferences" on your OluKai.com account to manage email and text notifications or Click the unsubscribe button at the bottom of any OluKai email.
5. If you're unable to locate an OluKai email, we recommend creating an online account using the email you'd like to unsubscribe. You can then sign in and manage your email notifications under "Preferences".

4: Keep Track of Your Orders

1. To save you time at checkout, your OluKai.com account will store all past orders, addresses, wishlists, and other information.

It’s a combination of premium materials and contoured shapes that form the structure of OluKai. At the core of all our footwear is our anatomical footbed; a biomechanically engineered shape that supports and positions your entire foot naturally, allowing it to move through the stride comfortably and correctly. Our deep heel contour centers, aligns, and supports the foot.

Our Store Locator will be able to assist you with finding retail locations in your general region that carry OluKai products. Please click on the following link to be directed to our Store Locator --> https://www.olukai.com/store-locator/

On our main categories such as Men’s Sandals, or Women’s Shoes, you can filter the products by arch support: Low, Standard, and High. Follow these steps to filter the products:

1. Click “Filter & Sort” on the collection page
2. Select the Arch filter
3. Click “Apply”

You can use the direct links below to apply the filter.

Men’s Sandals

1. Standard Arch
2. High Arch

Men’s Shoes

1. Standard Arch
2. High Arch

Women’s Sandals

1. Low Arch
2. Standard Arch
3. High Arch

Women’s Shoes

1. Standard Arch
2. High Arch

For additional fit information, reference the “Fit Guide” on the product page of the style you are interested in. Scroll down on the product page and you will see a Fit Guide that illustrates how the style runs in size, width, and arch.

All of our products display fit information for how the style runs in size, width, and arch. Reference the “Fit Guide” on the product page of the style you are interested in. You will need to scroll down on the product page until you see a Fit Guide that looks like this.

Yes, we do have most replacement insoles available. You can find insole replacements available for purchase here.

If your insoles are defective, please send a photo of the defect along with the style information of the shoe (printed on the inside upper portion of your shoe, slipper, or boot) and your shipping address to [email protected].

Yes! We have two basic types of product at OluKai, Mauka (towards the land) and Makai (towards the sea). Our Makai products are made to be water friendly and made from all synthetic material, no animal products. Our Mauka products are generally closed toe and predominately made with leather; however we do have Mauka closed toe styles that use canvas or twill that are 100% synthetic. View material details on the product details tab under each product. Vegan styles are noted in the product description on our site. Note that “synthetic leather” is 100% synthetic.

All of our footwear is designed and developed in the United States and manufactured in Vietnam and China.

OluKai leather sandals and shoes are water-resistant, not waterproof.

Our sandals and slippers only come in full sizes. Fit can be a bit difficult to determine, as it is usually your personal preference. In most cases, sizing up to the next size will offer the best fit.

For example, if you wear a 10.5 in shoes, a size 11 will likely fit you best in our sandals and slippers.

Please keep in mind if your feet are narrow or wide, this may affect the fit of our footwear.

We’ve got you covered - no matter what your shoes are covered in. Follow this guide on how to clean OluKai sandals, shoes, slippers, and boots.

Mahalo for your interest in our kid's collection. Unfortunately, we no longer sell kid's sandals and shoes on OluKai.com. No worries though! You can still shop select styles at Nordstrom. Apologies for any inconvenience. We hope you can find a pair of OluKai out there for your keiki (child) to rock.

OluKai footbeds will provide a high-level of comfort and support, but are not a replacement for orthotic footbeds, especially those that are custom made. Consumers with a specific orthotic will not be able to combine our footbed with their orthotic.

Our footbeds are suitable for OluKai products. There are slight variations in shape and space depending on the style of shoe you have, so please reference the list of compatible before purchasing. Given the unique shape and contour of OluKai footbeds, we would not advise using them with shoes from other brands.

Timing can be relative based on a variety of factors, but the answer to this question should likely align with our brand’s one-year product guarantee against manufacturer’s defects.

OluKai footbeds feature polyurethane (PU) foam which provides the soft, squishy comfort and all-day arch support. Depending on the style of product, the topcloth materials can vary from: full-grain leather, an airy mesh, a soft-to-the-touch microfiber, or a cozy wool-blend. Materials are selected based on product type, all with comfort in mind.

Nope! Because our insoles are designed to peak comfort and performance, they're are no downsides to wearing them. And since you can throw them in the washing machine, they'll last much longer than your average pair.

Most of our insoles are removable and washable. Just throw them in the washer and go. We recommend putting them in a delicates bag first. For more specific care instructions, visit https://olukai.com/pages/how-to-clean-olukai

It all comes back to our Wet Sand Principle. Every pair of footwear (including slippers) is designed to capture the feeling of a barefoot stepping into wet sand. All at once, it cups the heel, fills the arch, and splays the toes—molding to the foot regardless of the shape. The cupped heel offers stability and shock absorption. The anatomically correct arch and contoured footbed provide all-day comfort. And the toe box allows the toes to spread naturally with no restrictions.

Finding the right insole for your shoe is a breeze. Here's a list of our insoles and the styles that they're compatible with. If you're having trouble finding the insole you need, you can always reach out to our Aloha Experience team.

• Men's Relaxed Insole: Moloā, Nohea Moku, Nohea Mesh, ‘Ohana Lī ‘Ili, Hamakua, Moku Pae, Nohea Pae
• Men's Sneaker Insole: Nana Hele, Lae‘ahi Lī ‘Ili, Lae‘ahi ‘Ili, Lae‘ahi Lī, Lae‘ahi Kapa, Lae‘ahi, Mio Lī, ‘Ālapa Lī, Kalia Puki, Kalia Lī, Kalia, Huakai Lī, Huakai Lī Kala, Nalukai Kapa Boot, Nalukai Slip-On, Nalukai Kala Slip-On, Kekaha, Kakaha, Lae‘ahi Lauhala, Lae‘ahi Pa‘i, Nihoa Lī, Panepo‘o, Nana Hele Wai‘apo, Molina, Mikole, Manele, Wai‘alae, Kā‘anapali, Holo, Kou, Lae‘ahi Lole, Papakū ‘Ili, Lae‘ahi Pili, Pūnini Pili, Pūnini, Kaholo
• Men's Slipper Insole: Moloā Slipper, Kipuka Hulu, Moloā Hulu, Mahana, Moloā 'Ie Slipper, Mahana, Kilohana Slipper, Moloā Kilohana Slipper
• Women's Sneaker Insole: Pehuea, Pehuea Lī, Pehuea Lī ‘Ili, Pehuea Leather, Kaula ‘Olu ‘Ili, Kaula Pa‘a Kapa, Kaula Pa‘a Lī, Kaula Pa‘a ‘Ili, Ki‘ihele, Ki‘ihele ‘Ili, Ki‘ihele Lī, Pehuea Pa‘i, Pīlahi, Hawai‘iloa Manu Hope, Lipoa, Lānia, Mahiki, Wailea, Ha‘upu, Kīlea, Wao
• Women's Active Insole: Wailuku, Kawela, Huia, Kaholo
• Women's Slipper Insole: Pehuea Heu, ‘Olani, Ku‘una, Nohea Slipper, Mālua Hulu, Pa‘ina Hulu, Ku‘una Lānui, Lānia Kilohana, Nohea Heu Slipper, Nohea Kilohana

Shop Insoles Collection

Our insoles are designed to cradle your feet in lasting comfort. They are anatomically contoured to hug the curves of your feet and provide true arch support. The arch is one of the most important structural elements of your feet. Its shape allows you to bear weight and it absorbs the shock that happens from stomping on the ground over and over. The more supported the arch, the more balanced your entire body becomes. That balance can lead to less hip, knee, and back pain, improved posture, and sustained comfort. Because we construct all of our slippers like fine footwear and incorporate anatomically correct arch support, customers often report pain alleviation.

OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion. Start your warranty claim here.

The following defects are covered by the OluKai Guarantee:

1. Straps pulling out where soles are not excessively worn
2. Delaminating of sole layers
3. Frayed or loose stitching on uppers, footbeds or logos

What's not covered:

1. Deterioration from water abuse
2. Outsole wearing out or worn through
3. Skateboard or bicycle abuse
4. Cuts, scratches, burns etc.
5. Shrinkage from overexposure to extreme heat
6. Anything not listed will be solely determined by OluKai

How do I submit a warranty claim?

All orders placed thru OluKai.com and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit a warranty request to us.

To begin your warranty claim please visit https://olukai.com/pages/contact-us.

View Warranty Policy

If your sandals or shoes are covered under warranty, please start your warranty claim here or send us an email at [email protected] along with all of the details below.

1. Order number if ordered from our website
2. Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it is illegible. Example:VC 01/2010443-PVPVLAE‘AHIUS M10.5 EUR 43.5
3. Style name, color, and size
4. Photo of the defect
5. Approximate date of purchase (month and year)
6. Shipping address (United States only)
7. Phone number

We can only process your warranty claim once all items are received.

*This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Warranty Policy

You can share your referral code by entering your friend's email address on our referral page, or you can copy your unique referral link and share it with multiple people via email, text, or social media.

To redeem your referral code, enter the code you received via email into the “Code” field at checkout, or simply click redeem from your referral email. Be sure to check out under the same email address that received the referral email. The $20 credit will then be automatically applied to your purchase.

You can refer as many friends as you'd like! Each friend is eligible to receive the $20 gift toward their first purchase if they are a new customer to OluKai.

You’ll receive an email notification once your friend successfully completes their purchase, along with details on how to claim your $20 reward.

No, the referral program is only for introducing new customers to OluKai. The person you refer must be a new customer who hasn’t made a purchase with us before.

You’ll receive up to (3) $20 rewards for a successful referrals, regardless of how many friends you refer.

Both you and your friend have 30 days to use your referral code from the day you receive it via email.

No, your referral code can not be stacked with other discount codes in checkout.