We are glad to have you shopping with us from outside the United States. Below you will find everything you need to know about shipping, duties and taxes, returns, and exchanges on international orders.

Where do you ship?

We currently ship to the countries listed below. If you do not see your country, check back with us soon as we continue to expand where we can deliver.

How much does international shipping cost, and how long does it take?

All international orders ship with DHL Express. You can browse and shop our site in your local currency, and your shipping cost will be shown at checkout before you place your order.

Reference the table below for shipping fees and free-shipping thresholds by country.

Can I change my delivery address?

Address changes depend on where your order is in the fulfillment process, so they cannot always be accommodated.

If you need to request an address change, please contact us as soon as possible using the link below. We will review your request based on your order and delivery status, though changes cannot be guaranteed.

Orders in processing or fulfillment

If your order is still being prepared, an address update may be possible depending on how far along it is though changes cannot be guaranteed.

Orders that have already shipped

Once your order is on its way, the delivery address can no longer be updated.

How do I track my order?

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. International orders are tracked through DHL Express from our door to yours.

Will I be charged duties and taxes?

Yes. International orders are subject to duties, taxes, and import fees set by your local customs authority. These are calculated and collected at checkout, so the total you see when you place your order is the total you pay. You will not owe anything additional when your package arrives. For orders going to the United Kingdom, European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes.

How are duties and taxes calculated?

Duties and taxes are based on your delivery country, the value of your order, and the type of product being shipped. Rates are set by your local customs authority, not by OluKai. Your exact amount is shown at checkout before you confirm your order.  For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid). Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery, and the shipping carrier may not release the package without payment.

What if I do not see duties and taxes at checkout?

Duties and taxes are added once you enter your shipping address , since the amount depends on your delivery country. If your order total looks lower than you expect, check that your shipping country is selected correctly.

What is your international return policy?

Returns and exchanges need to be initiated within 30 days from the date your order was placed on OluKai.com, and must be postmarked within that window. Items must be unworn, in new, unused condition, with the original packaging and tags attached. To qualify for a refund back to your original payment method, items must be in new condition. Items marked Final Sale cannot be returned. For customers in the European Union and the United Kingdom, the right to cancel and return within 14 days is not affected by the ‘final sale’ designation.

What are my return and exchange options?

We offer four options:

1.     Exchange for another color or size

2.     Exchange for a new style, including products of lesser or greater value

3.     Return for store credit

4.     Return for a refund back to your original payment method

Exchanges for a new size or color and returns for store credit are free. Returns for a refund back to the original payment method are subject to a return and restocking fee, which varies by location. Your exact fee will be shown in the return portal before you confirm.

How do I start a return or exchange?

Start your return or exchange in our returns portal below. We will begin processing your new order or issue your store credit as soon as your return has been postmarked.

Start a return here.

How long do refunds take?

Once your return is received and inspected , please allow up to 10 business days for your refund to post to your original payment method. Timing can vary depending on your bank or card issuer.

My order total was over $700. Is anything different?

For any order totaling over $700, returns need to be processed by contacting our Aloha Experience Team directly. Thank you for helping us prevent fraud.

Can I use an OluKai gift card on an international order?

Yes, customers can use OluKai gift cards during checkout on their orders.

Can I cancel my international order?

If your order has not yet been fulfilled, we may be able to cancel it. Reach out to us as soon as possible and we will do our best, though cancellation cannot be guaranteed once an order has been placed.

What if my item arrives damaged or is not what I ordered?

We want to make it right. Contact our Aloha Experience Team with your order number and a photo of the item, and we will take care of you.

Still need help?

Our Aloha Experience Team is here for you. Reach out and we will get back to you as soon as we can.

Have any questions? Give us a call! (877) 789-5131.

Phone Hours: Monday-Friday 8am-5pm PST.

Email: [email protected]