OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion. Start your warranty claim here.

The following defects are covered by the OluKai Guarantee:

1. Straps pulling out where soles are not excessively worn
2. Delaminating of sole layers
3. Frayed or loose stitching on uppers, footbeds or logos

What's not covered:

1. Deterioration from water abuse
2. Outsole wearing out or worn through
3. Skateboard or bicycle abuse
4. Cuts, scratches, burns etc.
5. Shrinkage from overexposure to extreme heat
6. Anything not listed will be solely determined by OluKai

How do I submit a warranty claim?

All orders placed thru OluKai.com and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit a warranty request to us.

To begin your warranty claim please visit https://olukai.com/pages/contact-us.

View Warranty Policy

If your sandals or shoes are covered under warranty, please start your warranty claim here or send us an email at [email protected] along with all of the details below.

1. Order number if ordered from our website
2. Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it is illegible. Example:VC 01/2010443-PVPVLAE‘AHIUS M10.5 EUR 43.5
3. Style name, color, and size
4. Photo of the defect
5. Approximate date of purchase (month and year)
6. Shipping address (United States only)
7. Phone number

We can only process your warranty claim once all items are received.

*This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Warranty Policy