OluKai, LLC and its parent, subsidiaries and affiliates (collectively, “we”, “us”, the “Company”) are committed to respecting the privacy of visitors to www.olukai.com (our “Website”). The following policy describes how we collect, protect and use personal information we receive from Website visitors including but not limited to name, address, and email address. It does not apply to information collected by the Company through any other means, including on any other website operated by the Company, or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.
Information You Provide to Us.
The information we collect on or through our Website may include information provided at the time of registering for an account, making purchases through our Website, signing up for our newsletter, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website. If you contact us through the Website, we will have records and copies of your correspondence (including email addresses). We may ask for your response to surveys for research purchases and collect information about your search queries on the Website. We may also receive personal information about you from third parties. We will collect information about your purchases and other transactions you carry out through our Website and the fulfillment of your orders.
Information Collected Through Automatic Data Collection Technologies.
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including information from the following sources:
Cookies Information: When you visit the Website, we may send one or more cookies - small files that a website transfers to your computer’s hard drive through your web browser (if you allow) that enables the site to recognize your browser and track information about your visit. For example, we use cookies to track the items in your Shopping Cart. OluKai.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Cookies are also used to help us understand your preferences based on your Website activity, which enables us to provide you with improved service. A cookie does not collect personal information about you. We may use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, if you turn cookies off, you won’t have access to many features that make your Website experience more efficient and some of our services will not function properly. You can still place orders over the telephone by contacting Customer Service toll free at +1 877-789-5131.
Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you view our Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
Chat Content Recording: If you contact customer service through our chat or call feature, we and our service providers may monitor and record those conversations, including for training purposes. We (and our service providers) also maintain a transcript of chats for quality assurance.
Clear Gifs Information: When you access the Website, we may employ clear gifs (also known as web beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails or newsletters sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Website better for our users.
Flash Cookies: Certain features of our Website my use local stored objects (of Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are managed by the same browser setters as are used for browser cookies.
The information we collect automatically helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Advertising Cookies: The Website may allow third-party vendors to place advertising cookies on the Website to provide badge and other ads on other web locations, based on a user’s prior visits to our Website. We may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to, such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. While we use cookies in other parts of our Website, cookies placed by third-party vendors collect information for such third-party vendors, and we do not have access to this information.
OluKai may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. If you do not want us to collect information about you, please opt out here.
We may use the information we collect from you or that you provide to us, including any personal information:
By providing us with your email address or other contact information, you consent to our using such contact information to communicate with you regarding the Website, our products, promotions, events and updates. You also consent to our using your email address to send you Website-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your contact information to send you other messages, such as newsletters, changes to features of the Website, or special offers. If you wish to opt-out of this consent, please see “How to Opt-Out” below. If you correspond with us by email, we may retain the content of your email messages and our responses. If you supply us with their telephone numbers online, you will only receive telephone contact from us with information regarding orders you have placed online.
Except as otherwise described in this Privacy Policy, we will not disclose personal information to any outside parties unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website or our products and promotions; and (c) to exercise or protect the rights, property, or personal safety of the Company, its employees, agents or assigns, or others. The term “outside parties” does not include, and we may disclose personal information to, our subsidiaries and affiliates, contractors, service providers, and other third parties we use in operating our Website, conducting OluKai’s business, or servicing you, so long as those parties agree to keep this information confidential.
In the future, we may buy or sell assets or business offerings from third parties. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.
We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law.
We may make your name and postal address available to other marketing companies who may have offers of interest to you. We share personal information with third party marketing partners for commercial purposes. If do not wish to receive such mailings, or if you would like to opt-out of OluKai's discretionary e-mails or catalogs, please email our customer service info@olukai.com team with subject “unsubscribe”.
We may disclose aggregated or otherwise non-personally identifiable information without restriction, including to other parties for marketing, advertising, or other uses.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
If you do not want us to share your personal information with third parties, you may opt-out by following the instructions in the "Privacy Request Form" section below. To modify your e-mail subscriptions or opt-out of receiving OluKai e-mail (other than required service emails or communications required by law) please let us know by emailing us at info@olukai.com and simply ask us to remove your company, name or account from our email list. Please note that due to email production schedules you may receive any emails already in production.
You may request that we provide you for the last 12 months a list of the categories of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or “selling” the information, and the categories of “third parties” to whom we disclosed or “sold” that information. You may also request that we provide you in a machine-readable format a copy of the specific pieces of personal information we have collected about you in the past 12 months. You may make a request to know up to two times in a 12-month period, subject to limitations described in the law. For a list of general categories of information that we have collected and shared in the past 12 months, see the tables the “What Information Do We Collect And How Is It Collected” in our Privacy Policy.
You may request that we delete any personal information that we have collected from you. However, the law exempts certain information from deletion. For example, we may keep information necessary for security and fraud detection. We also may keep information needed to provide you goods or services. When we respond to your request to delete, we will explain what (if any) information we have kept and why. Please note that the law does not consider anonymized or pseudonymized information to be “personal information,” and we may “delete” your information by anonymizing or pseudonymizing it.
If you would like to exercise your rights to request deletion as well as opt-out of sharing your personal information with third parties, please visit our Privacy Request Form.
We do not respond to Do Not Track signals at this time.
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or make any purchases through the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@olukai.com.
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website, as we determine in our sole discretion. We reserve the right to determine the form and means of providing notifications to you.
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Please check back periodically for updates to this policy. This policy was last modified on December 31, 2019.
If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at info@olukai.com, or send mail to:
OluKai, LLCRules & Eligibility:
Please see California Consumer Privacy Act (CCPA)
Last Updated: October 16th, 2024
