After your payment is verified, most orders ship within one business day. When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. We do not ship or deliver orders on weekends or major holidays. Upgrading your shipping method only expedites the transit time once your package has left our warehouse in Chino, CA.
We offer free returns within 30 days of purchase for items purchased at olukai.com. Items must be in new, unused condition with the original packaging and tags. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. A confirmation email will be sent when the refund is issued. Please allow 2-3 business days for processing after receiving the email. Shipping charges are not refundable.