OluKai stands committed to doing what it takes to overcome COVID-19. Health and safety are paramount in every aspect of our business, so we’re staggering shifts working from home (in sandals). We remain 100% operational at OluKai.com. We will keep sharing our Aloha with you, no matter where you are reading this note - Anywhere Aloha from OluKai.
Shipping & Transit Delays
Due to the evolving Covid-19 situation, domestic shipping carriers have received an influx in shipping volume lending to short carrier delays. We provide an estimated delivery date for your order during the shipping selection in checkout. With each and every order, we provide an order tracking number for you to follow your shipment from our distribution center to your front door
When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. Upgrading your shipping method only expedites the transit time once your package has left our warehouse in Chino, CA.
Note: Payment is captured when your order is placed.
Changes and Cancels
Once an order is placed, it is immediately sent to processing. Please double check your shipping address before placing your order. OluKai is not responsible for replacing packages shipped to incorrect addresses provided by the customer. If you believe you made an error, please contact customer service to quickly resolve the issue.
We offer free returns within 30 days of purchase for items purchased at olukai.com. Items must be in new, unused condition with the original packaging and tags. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. Within 3-5 business days of arrival, we will process your return and send you an email confirmation. Please allow 2-3 additional business days for your credit card refund to reflect on your statement. Shipping charges are not refundable.
International shipping is available to a select number of countries. Import duties & taxes are collected and paid upon checkout and included in the total shipping fee.
All sales are final for international orders placed at olukai.com. We do not offer returns or exchanges.